Chillhub Support

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Chillhub — Header Component
FAQ

Questions? We have answers.

Everything you need to know before, during, and after getting started with Chillhub.

Common questions
The most asked questions before getting started.

Chillhub is an all-in-one field service management system for service companies and trading businesses in Southeast Asia. It covers scheduling, invoicing, sales documents, expenses, inventory, accounting, and financial reporting — all in one platform.

It's built for solo operators, small-to-medium service companies (HVAC, pest control, cleaning, electrical, plumbing), and trading businesses ready to digitalize their operations.

Yes — 30 days free. A credit card is required to start the trial. You get full access to all features during the trial period.

From RM49/month — less than RM2 a day. No contract, cancel anytime. If you need us to migrate your existing data, we offer a one-time done-for-you setup for RM499.

You do. Your data belongs to your business at all times. Chillhub does not sell, share, or use your business data for any purpose other than operating the service. You can export your data anytime.

Your data remains accessible until the end of your billing period. After cancellation, you have a grace period to export everything before it is removed from our servers. We do not hold your data hostage.

Three ways to reach us:

  • WhatsAppChat with us, fastest, replies within minutes
  • Email — contact@chillhub.com.my, within 1 business day
  • Virtual Teams session — live screen-sharing, daily at 3:00 PM MYT (Mon–Sat), book via WhatsApp

Technical support is available 24/7. Sales enquiries are available 7 days a week including public holidays.

Why choose Chillhub?
Three reasons service businesses choose Chillhub over everything else.
01
One system for everything
Operations, finance, inventory, and reporting in one platform. No switching apps, no double entry, no disconnected data.
02
Built for Southeast Asia
LHDN e-Invoice, SST report, SQL & AutoCount sync, WhatsApp integration — features no global tool offers out of the box.
03
Affordable for SMEs
From RM49/month. Most customers recover the cost in week one from chasing a single forgotten invoice.
How we compare
Chillhub vs standalone scheduling apps vs accounting apps.
Feature ✦ Chillhub Scheduling app Accounting app
Operations
Job scheduling
Technician check in/out
Job photos & reports
Customer digital sign-off
Media management~ Basic
Sales
Quotation~ Basic
Sales order
Delivery order~ Basic
Invoice + balance tracking~ Basic
No re-keying across flow
Finance & Accounting
Expense management✓ AI scanner
Staff claims
P&L & financial reports
Real-time profit dashboard
Inventory
Stock management~ Basic
Purchase orders
Auto stock deduction on DO
Malaysia Compliance
LHDN e-Invoice~ Some
SST report
SQL / AutoCount syncNative only
AI Productivity
AI Data Assistant
AI Info Extract
AI Expense
AI Purchase
AI Bank Reconciliation
AI and more...
🤖 Explore AI Productivity Features →
Pricing
Starting priceRM 49/monthUSD 49+/monthRM 200+/month
How to onboard
From sign-up to fully running — in 4 steps.
1
Sign up and start your free trial
Create your account at chillhub.com.my. A credit card is required to start. Full access for 30 days from day one.
Day 0 — 5 minutes
2
Setup call with our team
Book a free 20-minute setup call. We configure Chillhub for your specific business — not a generic demo. You add your first customer, create your first job, and send your first invoice together with us.
Day 1 — 20 minutes
3
Import your existing data
Have existing customers, products, or stock in Excel or another system? Send us your file and we'll import it for you — RM499 one-time fee. Or do it yourself using our import template. Ready in 1–2 business days.
Day 2–3 — optional
4
Add your team and go live
Invite your technicians and admin. Assign the first real job. From this point, your entire operation runs through Chillhub — jobs, invoices, expenses, stock, and finance all connected.
Day 3–7 — fully running
What you get
What actually changes in your daily operation after using Chillhub.
Before Chillhub
Jobs assigned via WhatsApp — easy to miss
Reports handwritten, re-typed by admin
Invoices created manually in a different system
Receipts pile up — keyed in at month end
Nobody knows who owes money right now
Stock counted manually — always inaccurate
Profit only visible at end of month
Manual processes — repetitive tasks waste hours every week
After Chillhub
Jobs assigned in app — technician notified instantly
Reports auto-generated on job completion
Invoice created automatically — sent in one tap
Snap a photo — AI reads and logs expense instantly
Outstanding payments visible in real time
Stock auto-deducted on every delivery
Real profit updated live — any time, any day
AI Productivity — AI embedded in daily operations to make work simpler and smarter